Introduction to chapter (page 33)
Before setting goals let’s agree on what is meant and the types of goals we typically see in businesses. In this chapter, we will review how operational goals differ from strategic ones and how the various goal types are connected causally.
Then, we make a bold statement: there is one and only one overarching operational goal in business: sufficient income. This one operational goal is the reason for being for all income generating business units.
One single operational goal throughout the enterprise
Sufficient income - nothing elseOn the operational level your business has one single goal or business objective: to make enough money for now and the future. (E. Goldratt, The goal).
In accounting terms this is sufficient profitable income, contribution margin, or EBIT.
All income generating units must have their business objectives in the same dimension.
Other goals: necessary conditions - possiblyWhat about customer satisfaction? compliance? employee satisfaction? ...
Recognize such goals as necessary conditions, (called sub-goals or business objectives by some managers) which possibly are necessary to achieve the overall operational goal.
Six rules for right goal-setting
1. Set goals for breakthrough
"Let's aim for a little more" is not sufficient for survival of your business ecosystem: instead you need to set operational goals for breakthrough - this is the only way to force your investigation of constraints in your business eco system. This rule does not mean "breakthrough growth" -
maintaining the same level of operational come may be a breakthrough also, in some cases.
2. Do not inflate goals
In some cases managers tend to set higher goals for the business units reporting to them than they have themselves. With this practice they quickly arrive at highly inflated goals. (The planning principle in the previous Soviet Union).
Do not do or allow this habit: Inflating goals just creates comfort at higher levels and permits upper level management to deny their duty of finding and resolving constraints in the business ecosystem.
3. Keep incentive goals separate from operational goals
Sometimes you want to add incentive - like "challenge goals", "stretch goals", "special month goals" goals to operational goals.
Don't mix these incentive goals up with operational goals. Why not say it in simple terms: "Our operational goal is 100 this year.If you achieve more, the company will grant a bonus of 10"
4. Use goal charts with utmost simplicity
To encourage absolute focus on our operational goal use a masterpiece of simplicity and clarity as goal chart: in the graph, ONLY show your operational goal and progress to it, on a table below, show goals and results for sub-units.
Do not add any other item to your goal charts.
5. Set intermediate (milestone) goals correctly
- Mistrust hockey stick goals: only approve them if they been been checked for reality.
- Set goal seasonality right: inadequate reflection of seasonality in goals will weaken their ability to act as alarm signals.
6. Assign operational goals to single accountable owners
For goals, there is no such thing as team ownership. When a team is responsible for a goal, nobody is. William Dettmer