Introduction to chapter (page 19)
Do five things right to lead to operational excellence
To lead your business to or at operational excellence in these times of incessant and rapid change you must do five tasks right:
- Set the right goals,
- Design the right operational plans,
- Execute them right,
- Check your plans for adjustment and improvement and
- Have the right operational leadership in place.
These tasks must be led with an agile approach: in a never-ending cycle of Plan-Execute-Check, the PEC cycle.
Such are the principles of an extremely flexible, continuously adjusting approach to leadership – as required for surfing the waves of opportunity.