Right operational leadership (Chapter 15)

Introduction to chapter (page 143)

The value added by a leader is the difference between what the members of a team can do individually and the result the whole team actually achieves. William (Bill) Russell, Executive VP HP

Couldn’t the operational teams not just spin their PEC cycles on their own? Is there any value we add as operational leaders?

You bet there is. Our job as operational leaders comprises two tasks that only we can do: Lead the performance of the PEC (plan-execute-check) cycles and develop and sustain a culture of operational excellence.

The business system will never reach operational excellence if we fail to fulfill this duty. This duty cannot be delegated.